Your FireFX Electric Stove or Fireplace undergoes rigorous testing to ensure it not only functions reliably but also excels in performance. When you purchase from an authorised FireFX stockist within our Expert Retailer Network, your product comes with a standard Two Year Warranty. To activate this warranty simply register your product with FireFX.
Please register your stove or fire online within one month of the purchase date to benefit from your two year warranty. During the registration process, your Expert Retailer’s details will be required for your warranty to be activated.
Terms & Conditions
The commencement date for the warranty period is the date of purchase. Proof of purchase will be required in the event of a Warranty claim.
During the registration process, the details of the Expert Retailer from whom you purchased your product will be required for your Warranty to be activated. The Warranty for your FireFX Electric Stove or Fireplace is two-years, from the date of purchase.
You can register your purchase here. By registering your product online and choosing to opt-in we can keep you up to date with useful technical updates or the latest product information that will help you gain even more enjoyment from your new fire or stove.
It is a condition of the Warranty that the installation complies with relevant Building Regulations and the rules in force and is carried out in accordance with the Installation Instructions.
This Warranty cannot be transferred if the Customer sells the appliance or the property in which the appliance is installed within the Warranty period.
The product must be adequately maintained. This may include, but is not limited to, cleaning the filters. Please see your FireFX Installation and Operating Instructions for further information on how to service and maintain your Electric appliance.
During your Warranty period, only genuine FireFX spare parts must be used in the servicing and maintenance of your Stove or Fireplace, these spare parts can be ordered from www.firefxfires.com/spareparts in the UK, or from an Expert Retailer directly.
Should you experience problems with your Stove or Fireplace, any claim should be submitted first to the Expert Retailer from whom the product was purchased or alternatively, you can visit our support page on www.firefxfires.com. Your Expert Retailer will either be able to offer immediate assistance, or having visited you, contact FireFX on your behalf. For a Warranty call to be arranged FireFX will require proof of purchase and registration. Any Warranty claim without the required information will be returned to your Expert Retailer from whom you purchased it.
To progress any Warranty claims for damaged appliance/parts, paint or any visual defects, photographic or video evidence must be supplied. Failure to provide photographic evidence may result in the claim being delayed or refused.
A Warranty call will only be logged once the retailer or installer has inspected the appliance and verified that there is a manufacturing fault. Any visit by a FireFX Engineer or approved third party will incur a service charge if the engineer inspects the appliance and concludes there is no manufacturing fault.
Warranty Exclusions and Limitations
No Warranty is extended to consumable service parts or the repair of replacement of parts, which are subject to normal wear and tear during the Warranty period. These parts that will require replacement in connection with normal annual maintenance, include but are not limited to glass, screens, bulbs, LED boards and batteries are not covered under the Warranty.
The FireFX Extended Warranty does not cover:
- Damage resulting from installation and usage where the appliance has not been installed or used in accordance with the FireFX installation and operation instructions, or if the installation does not conform to local building, fire and safety regulations.
- Issues with mains/spur connections of power supply.
- Damage resulting from the product not being adequately maintained. (Please see your FireFX Installation and Operating Instructions for further information on how to service and maintain your Electric appliance.
- Defect or faults caused by the product not being adequately protected when carrying out any form of works that may cause excessive dust such as building or decorating works. Failure to adequately protect the product from abnormal conditions may invalidate the Warranty.
- Damage caused by unauthorised modifications, use or repair.
- Damage or defects caused by the product being stored in a damp, unheated environment
- Consequential loss (to the extent permitted by the law) relating to other associated products that have not been supplied by FireFX.
- Consequential loss (to the extent permitted by law) related to decorations, furnishings or other household assets.
- Removal and re-installation costs.
The repair of a defect or the replacement of a component neither extends the validity of the warranty period for the Product, nor indicates the commencement of a new warranty period. Nor are replacement parts covered by any separate warranty period. Repaired or replaced products are covered only for the remainder of the original Warranty period.
If you should ever wish to make a warranty claim because of a product fault or defect, you must inform your retailer within a reasonable amount of time, usually this is within 14 days from the date on which the fault or defect first became apparent. If the product fault or defect is notified after 14 days from the date on which the fault or defect became apparent, FireFX cannot accept any liability for events or issues which arise after the 14-day period or which are caused or increased by the lack of notification which therefore prevented action being taken to restrict or eliminate any consequences arising from the fault or defect at an earlier date.
In the event of a product fault occurring during the Warranty period, FireFX reserves the right to attend the appliance to assess and repair the reported fault or will supply the appropriate component necessary to rectify the fault under the terms of the Warranty.
Nothing in the Extended Warranty shall make FireFX liable for any special, incidental or consequential damages, injury to persons or property, or any other consequential loss beyond the consumer’s statutory rights. The liability on these issues is covered by FireFX’s Terms
and Conditions of Sale.
FireFX’s total liability extends only to the purchase price paid for the goods, except where such a limitation is prohibited by statute. FireFX, in the event of a Warranty claim, reserve the right either to replace the goods in question or to refund the purchase price of the goods in full or with a reduction that fairly reflects the age and use of the product. We reserve the right to replace like for like or with another model from our portfolio subject to availability.
FireFX will take reasonable endeavours to provide functional component parts so that the appliance may be serviced throughout the Warranty duration. If components are not available FireFX will endeavour to agree an alternative solution which may involve discount on a replacement product that fairly reflects the age and use of the original product.
The FireFX Extended Warranty does not affect your statutory rights.
In the event of any conflict of information, the warranty details provided on the website shall prevail.
Please note: This warranty is applicable for purchases within the United Kingdom and Republic of Ireland only. For warranty terms outside of these, please refer to the retailer and distributor in your country.
