Thank you for visiting us.

FireFX products are only available through our network of experienced independent retailers. With showrooms across the country you will be able to view a selection of models, often fully operational and discuss your individual requirements to ensure you select the most appropriate product for your home.

To find your local FireFX retailer please click here.

If you have a FireFX product and require some help, please visit our support section.

From here you can request an in-warranty service call, a manufacturers annual service, or an out of warranty visit. You can also view our wide range of support material including FAQS and installation manuals.

FireFX Sales & Customer Service (UK & ROI)

Tel: 01392 474000
Email: info@firefxfires.com
Opening hours: 9am -5pm Monday to Friday (excluding bank holidays)

FireFX Export Sales & Customer Service (Rest of the world)

Tel: 01392 261990 (English Speaking)
Email: exportsales@firefxfires.com

Tel : 01392 261973 (French speaking)
Email: exportfrance@firefxfires.com
Opening hours: 9am -5pm Monday to Friday (excluding bank holidays)

FireFX Technical & Service Department

Tel: 01392 261950
Email Technical: technical@firefxfires.com
Email Service: service@firefxfires.com
Opening hours: 9am -4pm Monday to Friday (excluding bank holidays)

If you are unsure of who you need to speak to, please use our contact form below to make your enquiry and our Customer Service team will contact you as soon as possible.